Jones Dealer Services is dedicated to providing your dealership with the necessary, cost-effective tools to meet both your short and long term warranty administration needs.

Statistics show that it costs the average dealer as much as 20% or more  of all the warranty dollars they collect to process warranty claims using their own staff.  Why worry about staff turnover, staff training, sick/vacation days and other employee benefits?  We can process your claims for a fraction of what you would pay an on staff warranty administrator.  Jones Dealer Services applies its rates against only those workorders we get you paid on.  Plain and simple, we get the job done right the first time and have the incentive to do so.

Let us show you how Jones Dealer Services quick turnaround can reduce your receivables and increase your working capital without the overhead of an on-site warranty administrator.

Warranty Claims Clean Up

Statistics also prove that many dealers have an enormous amount of warranty receivables in the 30, 60, 90 and 120 day categories.   These claims that are more than 30 days past the date the claim was written are considered to be "old claims".

These receivables, if left unclaimed, are dollars that may become lost forever.  Through our one-time claims clean up process, we can process your "old claims" for a flat fee.  In turn, your dealership will benefit from the financial certainty that every dollar you're legally entitled to has been claimed to date.

Let Jones Dealer Services evaluate your current schedule and outstanding workorders to determine those items that may potentially still be claimable.  Why lose money to writeoffs when you don't have to.

Warranty Claims Processing

Computerized tracking of every claim from submission to final payment ensures your dealership's warranty claims are processed accurately and timely via on-line, real-time validation and claim submissions.  We ensure that your claims are documented properly prior to submission to your specific manufacturer.  Additionally, all suspended claims are automatically identified and immediately resubmitted until they are paid.

Jones Dealer Services works with your service and accounting staff in consistently monitoring your warranty schedule to ensure all claims have been properly documented, submitted and relieved from your schedule.

Based on your dealership's warranty volume and requirements, we can customize a plan to handle your daily and monthly warranty claims processing needs.  

Warranty Process Audit & Training

With a Warranty Process Audit, Jones Dealer Services can help your dealership identify and correct common problem areas such as: non-compliance with factory warranty policy and procedures, ad-on repairs which do not conform to the current warranty and policy requirements, techs being paid for undocumented work or not being paid for work which is documented.  Assessment of items such as these and proper documentation reduces the amount of chargebacks that the manufacturer may impose on your dealership during a warranty audit.

Warranty Training is available and can be tailored to meet the needs of your dealership.  Whether it's warranty service drive training for your advisors or a review of existing warranty processes with your management team, Jones Dealer Services can identify areas for improvement.  This ensures your entire service staff is well-informed and working efficiently in handling your warranty receivables.